Refund policy

Thank you for shopping at kroyy.com. We strive to provide the best possible customer experience.

We offer a worry-free 30-day return and exchange policy for all products. If for any reason you're unsatisfied with your purchase, you can return the item within 30 days of receiving it. We'll process your request within 7 business days upon receiving the return and notify you via email. For exchanges, we'll dispatch the replacement item within 7 business days after receiving the returned product.

We support 30-day returns and exchanges.
You can cancel your order within 24 hours after you place the order.
After you pay, we will take 1-2 working days to process your order, and the order will arrive in about 5-7 working days (excluding order processing time).

Returns: To initiate a return, simply contact us within 30 days of receiving your order. We'll provide instructions on how to return the product. Please note, unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

Exchanges: If you wish to exchange an item, please inform us within 30 days of receiving your order. Once we receive the returned product, we'll process the exchange within 7 days and notify you via email. Please note, exchanges initiated due to customer preference or non-defective reasons will incur an additional fee of $9.9 USD.

Refund Process: For refund requests, please return the product to our specified warehouse within 30 days of receiving your order. Upon receiving the returned product, we'll process the refund within 7 days. Please allow 7-15 business days for the refunded amount to reflect in your original payment method. The exact timing of the funds appearing in your account depends on your bank's processing time.

Damaged or Incorrect Items: If you receive damaged or incorrect items, kindly provide photographic evidence immediately. We'll resolve the issue within 3 business days and arrange a free replacement.

Customer-Initiated Damage: Please note, we're unable to provide compensation or accept returns for items damaged by customers.

We value your satisfaction and aim to make the return and refund process as smooth as possible. For any inquiries or assistance, feel free to contact us.

Customers are responsible for shipping fees for customer-initiated returns. Specific costs depend on the chosen courier service. No shipping charges will be incurred by customers for items damaged or incorrect due to our error.

Return address:

2210 WASHINGTON ST,

SILOAM SPRINGS Arkansas 72761,

United States

For any queries, reach out to us anytime: support@kroyy.com